Global
Service
Global Service, Service Global
Current Service Mode
How does factories provides after-sales service now?
Mode A: Buy-Out After-sales Service (BOS)
Factory not able to provide any after-sales service, so factory offer about 1%-2% of the purchase value, to buy out the after-sales service.
Which means, customer have to take care of the after-sales service on their own, factory not provides any warranty services.
mode A
Mode B: Factory Sending Engineer (FSE)
After received the service requirement, factory will send engineer team to customer’s site.
mode B
Mode C: Local Agent Service(LAS)
Factory have local agent in each country, the sales and services works are done by local agent.
mode C
Buy Out Service
1: Equals to no service;
2: Stops customers from other countries;
3: Lost the opportunities to try their products in different working environment, limited their products in domestic market.
Disadvantages
Factory Sending Engineer
1: Not able to provide in time service;
2: Facing problems of Visa application, and safety issues in traveling;
3: Communication problems, in both language and culture perspective;
4: Factory engineers not willing to travel to other countries;
5: High traveling and labor costs
Local Agent Service
1: Large service radius
2: Hard to control service quality, from both technical and attitude perspective;
3: Difficult for factories to find qualified agent in every country;
4: Low service frequency for single factory, its difficult for agent to cover the engineer costs.
GS Service Model
How does Global Service Model works?
Major Roles
F: Factory
Global factories that selling machines to customers in different countries.
Mainly based on but not limited to Chinese factories.
Start from generator set, maritime, automotive, construction equipment, pump set, railways, air compressor, oil and gas field machines, but not limited to these industries, we will continuously expanding our service area, to bring more opportunities for all local service partners.
G: Global Service(GS)
Providing different kinds of
Connection services
U: User
The user bought machine from F.
S: Local Service Provider
Providing local service for F and U.
Local Country
UFGS Mode
Mode A: Under Warranty (UFGS)
User-Factory-GS-Local Service
S1: User facing problem, contacting factory for after-sales service;
S2: Factory contact GS to connect to local service provider;
S3: GS allocate the suitable local service provider, to assign the work;
S4: Local service provider do the service works for end user.
Factory pay to GS, GS pay to Local service provider.
Mode B: Under Warranty (UGFS)
User-GS-Factory-Local Service
S1: User facing problem, contacting GS for after-sales service;
S2: GS contact factory to solve the warranty case.
S3: Factory confirmed case and contact GS to connect to local service provider;
S4: GS allocate the suitable local service provider, to assign the work;
S5: Local service provider do the service works for end user.
Factory pay to GS, GS pay to Local service provider.
Mode C: Out of Warranty (UGS)
User-GS-Local Service
S1: User facing problem, contacting GS for after-sales service;
S2: GS allocate the suitable local service provider, to assign the work;
S3: Local service provider do the service works for end user.
User pay to GS, GS pay to Local service provider.
Service Procedure
To make sure all ordinary level service person can done the service job smoothly, factory have to provide instructions of all procedure, service provider will take actions like the foot, hand, ear and eyes of factory engineer, service provider not required to have “Brain”, to lower down the technical skill requirement of service person to make sure the service procedure can be finished properly.
Factory is the brain: To make decision on how to find out problem, what need to check, and what need to replace to fix the problem.
Service provider is the body: Go to site for on time service, check the machine with hand, ears, eyes to help factory confirm problem, to replace the damaged parts to fix the problem.
Advantages
Why need GS?
Key Factors to Success
Large Quantity Factory Support
This business platform need a large number of factories to support, to ensure the enough demand on the platform.
Small Service Radius
The service radius should be quite small, such as less than 50KM, which means the local services partner not only need to cover big cities, also need to cover town and villages.
Qualified Service Standard
Training is required for all local service partners, have to make sure all the service partners are qualified to carry on all after-sale service.
Reasonable Service Fee Standard
It is impossible to get CORRECT service fee, GS will form up a service fee evaluation system, that to calculate the reasonable service fee
Operation Plan
2015-2023
Business Plan
Making Reasonable Business Plan
2023-2024
Local Partner
Find suitable local partner in 30+ major countries that we want to provide service
2023-2025
Service Network
Local partner build the systematic service network, that covers every province, city and town.
2024-2026
Factory List
Based on service network, collect a factory list that signed contract to work with GS.
2025.1.1
Trail Operation
Trail operation, to try some service cases first, building relevant system and collecting relevant problems.
2026.1.1
Official Online
Official launch our services to all factories, local service provider and end users.
